PURE CREMATION REVIEWS
See what our customers say
Every review below has been provided by real users of our services. The Trustpilot reviews relate to our pre-paid plan, and Reviews.io are from bereaved families who have entrusted us with the care of a loved one.
Average Rating
4.86
12389 reviews
★★★★★
Ms Passley
28th May 2022
The person I spoke with was very polite and knowledgeable.
★★★★★
Zoe Norman
28th May 2022
Excellent customer service
★★★★★
Michael E
28th May 2022
I was very happy with the standard of high class that I've got from pure cremations for my mum's funeral arrangements I would recommend them to anyone who was thinking of doing this for their funeral very polite and very understanding had no problem at all all and every was handled in very professional way
★★★★★
Paul F
28th May 2022
I have nothing but praise for the way every aspect of the service was delivered. From the respect and dignity displayed by the staff that came to collect the deceased, to the way the office staff and my designated contact kept me fully informed at every stage of the process right through to the timely delivery of the ashes. There was one major issue that was entirely out of the hands of Pure Cremation which could have caused a lot of upset, yet they made sure it was resolved without any fuss or causing any further upset. For anybody looking for a simple, dignified, fuss-free service then look no further.
★★★★★
Maxine Fay Byrne
28th May 2022
Simple to set up. I spoke to my family and told them what i wanted, and with Pure Cremation i've chosen the send off i want. No fuss or hassel for them when i've gone, and with the affordable monthly payments it's all payed for too. I highly recommend Pure Cremation Funeral Plan.
★★★★★
Nigel Carr
28th May 2022
The application process is very straightforward and all documents were delivered promptly. I took the option to pay in six months of instalments without penalty which is the most convenient for me. If you don't want to have anyone footing the bill for a funeral this is a great option.
★★★★
Wendy O
28th May 2022
Excellent. Mostly anyway. We had a very silly doctor that confirmed the death. Apparently, there was nothing to do, everything is electronic these days. WRONG. The death still needs to be registered. Not the fault of Pure Cremation, but perhaps a step by step guide, would be beneficial? Constant emails from Pure Cremation, regarding a "Green Form" were pretty annoying. The Registrar is the person that sends this and NOT the customer. Quite good overall, but the company needs to address the fact, we do not know all the facts regarding funerals, as we mostly are not in the industry?. An obvious lack of training regarding the said form. Other than that, it should be a simple 5 stars. The undertaker was out, on Good Friday!, in an hour; after the doctor's visit. Very impressive.
★★★★★
Rachel
28th May 2022
My wife did this all on line for me it was straight forward and given me peace at mind knowing everything is sorted for when the inevitable happens leaving my family to enjoy celebrating my life in the style they choose to do without any worries i would recommend people to sort their plans as earlier as possible it is so simple im pleased now that i can get on with the rest of my life
★★★★★
Maureen Gardner
28th May 2022
Very pleased with pure cremation, no hassle what so ever, all very straight forward, very nice person on phone, so glad I have my funeral sorted,it will save my family having to go through such an upsetting time.
★★★★★
Raymond Clark
28th May 2022
Exellent easy to complete, efficient friendly customer service, and not pushy in any way
★★★★★
Dominique Patrice Dehant
27th May 2022
It’s exactly that I would like. Really professional and serious
★★★★★
Diane S
27th May 2022
Very friendly and efficient, would recommend Pure Cremation.
★★★★
Anne-Mieke Chandler
27th May 2022
This is the second plan I have bought and I hope I won't have to use them for years to come.. It's good to know all is in place. Thank you.
★★★★★
Jacqueline Ann Williams
27th May 2022
Very Friendly staff and very helpful Was easy to do over the phone and signed documents on line and paid over the phone. My pack came in post quickly and very nice folder to keep documents in. I am glad i went will pure cremations.
★★★★★
JD
27th May 2022
This was such an easy process. I did it all online, very straightforward process. I got all my documents online and in hard copy. And now I can relax, the paperwork is filed away with other legal documents. My family won't have any hassles or expenses when the time comes. I could live many more years and my funeral wishes are still taken care of. Thank you Pure Cremation I highly recommend you.
★★★★★
Gillian Mason
27th May 2022
Very impressed with all the information about the Pure Cremation and how it all worked. I am now happy that l have a plan which will take the worry from my family.
★★★★★
Carol Barlow
27th May 2022
I got my plan with you because I was very grateful for the way you handled my daughters cremation in April. Her ashes were bought home to me in a very caring way. Thank you.
★★★★★
Trevor Brown
27th May 2022
I found the purchase of my cremation plan very straightforward and was offered advice if needed. Would recommend.
★★★★★
Mr Jeffrey Davies
27th May 2022
We found them very professional and helpful when dealing with pure cremation would definitely recommend
★★★★★
Jane Goodier
27th May 2022
Easy to arrange. Weight off our minds. I don't like funerals so all sorted. They can have a party instead.
★★★★★
James Michael Olrod
27th May 2022
It was important to me to leave as little as possible for others to do and, not being religious, avoid the traditional church service. Pure Cremation has made this possible. No stress or complications, simplicity itself. James Michael Olrod London SW1
★★★★★
Filomena Richards
27th May 2022
Helpful staff on the phone. Plan arrived soon after application. Thank you. I have recommended you to other friends.
★★★★★
Maxine W
27th May 2022
I was impressed with the ease of making the arrangements over the phone with ease and dignity. I have the highest respect for Pure cremation who made this part of my sad loss so simple.
★★★★★
Tracy R
27th May 2022
From the first contact to the return of my Dad’s ashes I cannot recommend Pure Cremation enough. Thank you for the amazing service you provided with such sensitivity. My sister and myself were kept informed of every stage of the arrangements and every person we spoke to never made us feel rushed and dealt with everything with such compassion and sensitivity. On the day my Dad was returned I was contacted as promised 20 minutes before he arrived. Steve who delivered my Dad was so lovely and did not make me feel rushed at all. Thank you Pure Cremation an exemplary service by all and it was much appreciated.
★★★★★
Theresa
27th May 2022
Quick and simple
★★★★★
Crofts
27th May 2022
Very simple and easy process.
★★★★★
Anonymous
26th May 2022
So helpful and considerate throughout, from the first phone call to my husbands ashes being brought home by a lovely gentleman. I would like to thank everyone for taking care of my lovely husband and making this terrible time as stress free as possible.
★★★★★
Anonymous
25th May 2022
I really needed so much someone help me with the procedure of losing your husband . My husband did I not want a fuss and we agreed to pure cremation This was the right decision and I also would join my husband the same way so We can be together. What wonderful staff they helped me and the family through The worse time in my life. We had been married 50 years but my husband did not make I will always remember the help and love given to me and my husband Thankyou so much Pure Cremation I will always have really good memories
★★★★★
Glenn H
25th May 2022
Very sympathetic and caring after mum passed. I would have no hesitation in recommending pure cremation.
★★★★★
Ruth B
25th May 2022
I was very glad that I chose Pure Cremation Ltd. They handled everything from start to finish, lovely staff who were quietly sympathetic. A very nice and caring young man brought the ashes to my home. I was informed of every move that was required which was very reassuring. I would have no hesitation in recommending this Company.