Every review below has been provided by real users of our services. The Trustpilot reviews relate to our pre-paid plan, and Reviews.io are from bereaved families who have entrusted us with the care of a loved one.
My husband and I were looking for a straight forward cremation with none of the expensive 'extras' that a traditional cremation entails. Pure Cremation answered all our criteria, the lady on the other end of the phone was so helpful and made the process easy. My family are not too happy with our decision but it's what we wanted.
Pure cremation is straight forward and found it easy to set up 2 cremations for myself and my wife the staff seems friendly and now have peace of mind knowing that when I pass away it won’t cost my family anything
Absolutely great service from start to end, very compassionate and very caring, even down to getting my dad's ashes which came in a lovely box, and saying to me, we are only a call away if you need to talk. Thought that was lovely, thankyou so much for your service x
Incredibly easy to organise. Professional, polite and courteous.
The telephone operative was most helpful and made the booking of my funeral less upsetting than I thought it would be. Thank you!
We contacted Pure Cremation by phone to enquire about their services they were very polite and informative which was a change from a hard sell company. This gave us the confidence to go forward and their information information was easy to digest so we completed their applications and submitted them. As we elected to pay by card they contacted us by phone and confirmed they were correct etc We must confess that some of our relations & friends were customers of PC who advised us to check them out. We were not disappointed with any part from start to finish. A very professional and friendly company. Lionel
very pleased with the service i recieved the lady was very helpfull nothing was to much trouble it would be nice if every one was like her
Very helpful and friendly staff. I got all my documents in a couple of days. All the information you need is in the pack.
Been thinking about this type of plan for sometime and are very pleased to think that our family will not have any worries about the expense of a traditional funeral but can celebrate our lives in a more personal way.
The staff were all very understanding but also professional, everything went smoothly apart from I had to phone twice to find out where my mums ashes were as no one contacted me. The staff were very apologetic about this and resolved the issue quickly.
Very pleased to get such plans in place. It’s exactly what I want and am very happy to get on with the rest of my life now, knowing that this necessary arrangement is in place. It’s a great way to deal with it and it’s so straight forward and I love the fact that my children can celebrate entirely at their chosen pace and dates. It’s the way to go folks , so put your plan in place…. while you can!!
My experience of planning my own funeral was daunting, but then I saw the ads for pure cremation. I filled out the relevant information online and it was so easy to do. It’s also very cheap! It’s now a relief to get things sorted. Would highly recommend.
Quick and easy to arrange, it's perfect for people who do not want any fuss. No large funeral bills for those left behind
Very happy with every aspict of the service would tell anyone that mention it I would tell them I was very happy
This is the right decision for us, with only have one daughter, who isn’t well off we feel better this is the best outcome.
Very easy to understand. Quick and helpful answers to ones questions making it simple to know the plan one wants for ones final journey.
From the first phone call and till the last one they were very nice and helpful even when they sent me the details all was really good and easy to understand .
It was so easy to set up and confirmation of my account was with me within a week. I can now rest assured that my family have no worries once I am gone. I decided some months ago that this is what I wanted but needed a few months before starting the plan, there was no hassle to start immediately and they called me back at an arranged date three months later as promised. If everything in the future runs as smooth as setting up the plan then it will be as I wanted, no fuss and very simple with nothing for my family to do but to wish me good bye and have a glass of wine to see me on my way.
Well the sign up process was very easy and well organised I recieved all the relevant information promptly. I can't give them 5 stars as I haven't died yet and don't know how the other half will work.
A very straightforward experience with minimal administrative hassle. Previous satisfactory experience with a close relative clinched our desire to use Pure Cremation. We now have peace of mind that our family will not have any problems in the future.
Only thing that let it down was the lack of communication. People said they'd ring back but never did and was holding for long period. More staff needed to handle call volume.
Pure Cremation handled my friends cremation very well. I received his ashes and everything was handled so well. Thank you.
An excellent reliable service. Kept us up to date on everything. Customer service was fantastic. Highly recommend
We have just used Pure Cremation and were very impressed with the service given to us. Everything was handled professionally and sympathetically by the staff. We would definitely recommend them. Many thanks
Customer service was efficient, emphatic and caring. Kept you informed of process
Well organised, timely communications, and respectful. A smooth process throughout of which I’m thankful for. Just what my father would have wanted. Thank you!
Pure cremation took total control, from the first phone call I made informing them of my husband's death, and until his ashes were returned to me. I was kept updated by either email or phone of the process. He was returned to me, by hand, in the most beautiful 100% biodegradable urn. Thank you for making such a stressful event more bearable.