For help and advice call 0800 033 7737

Funeral Help and Advice


Frequently Asked Questions

We have put together our most frequently asked questions so that you can easily find what you are looking for.

You can check out our FAQs by clicking the button below:

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About our Service

Our Simple Process

We want to keep our process as simple as possible to ensure that arranging your loved one's funeral isn't more stressful than it needs to be. Our specialised care team can help you every step of the way, whether it is filling out paperwork or guidance on DWP or Social Fund.

5 Simple Steps:

  1. Whether you contact us via our website or call our dedicated team, we are available 24/7 to make arrangements
  2. Our caring team can help you with any paperwork
  3. We liaise with GPs to ensure the relevant forms are completed
  4. Once everything is complete, we can arrange for the cremation to happen. Let us know if you would like to be informed on this date
  5. We aim to hand deliver the ashes within 28 days of the cremation, or we can scatter the ashes at our Garden of Remembrance

Arranging with us means you can choose how to say goodbye to your loved one. Tap here to inspire you on a truly personal farewell.

Grieving Alone and Together booklet

Request a free copy of our Grieving Alone & Together booklet

Responding to the loss of your loved one during the COVID-19 pandemic.

Fill in our simple form for your free copy of our Grieving Alone & Together booklet. You will receive a free PDF download, and you can also request a free physical copy.

Request today

Celebration of Life

Saying Goodbye

Choosing an unattended direct cremation gives you the freedom to say goodbye to your loved one in a truly personal way and at a time and place that suits everyone.

You'll find inspiration for personal farewells by clicking the button below.

Find Inspiration

Bereavement Help

Useful advice for the bereaved

Registering a Death

Need to know how to register a death, who can register and what you need? Click the button below:

How to register

Death and Social Media

We offer advice on what to do with social media accounts and how to talk about death online.

Learn what to do

Dealing with Grief

People react to grief in different ways, so every person will deal with a loss differently.

Find out how


How can we help?

Pure Cremation provides a simple direct cremation service that you can arrange online or over the phone. You can arrange this now for someone who has passed away (available 24/7 via telephone), or plan ahead for yourself (Mon-Fri: 8:00-18:00, Saturday 9:00-17:00, Sunday 10:00-16:00).

Prepaid funeral plans

Plan ahead for complete peace of mind for you and your family, thanks to the Pure Promise. All our plans are covered by the Pure Guarantee, so choose the payment option that fits your budget and relax in the knowledge that today's prices are locked in.

Click the button to find out more:

Funeral Plans

Arrange a funeral today

Our simple all-inclusive service has everything you need to arrange a fuss-free cremation for someone who has already passed away. You can reach us 24/7 for help, advice and immediate care.

Click the button to find out more:

Arrange a funeral

Additional Links and Support Services

Call us today:

028 9600 9600

Need advice or want to begin arranging with us? Our dedicated team offers expert guidance and support and can help you get started.